Free repair and replacment will be provided within 30 days after purchasing. In case you purchase goods
directly from our website, please contact our after-sales service team via csteam@blitzway.com with the
photos of defective parts and the order number. In case you purchase goods from a retailer, we suggest
you to contact the retailer from which you purchased the item. They can assist you with replacement or
refunds according to our policy. (reference to replacement and refund policy)

We are sorry to inform you that we do not sell replacement parts separately.

After-sales services will only be provided for first-hand purchase via official channels, and are not applicable
for purchase on online auction sites or unofficial channels. We do not provide any after-sales services for the
goods that are parallel imported, second-hand or refurbished.

We will contact you to complete the final payment around 1 week before the product release. Once we confirm your final payment, the shipping preparation will be completed within 1-2 weeks. You will also receive an e-mail with tracking number.

You will receive the confirmation e-mail for pre-order within 1 week after purchase. We suggest you to check the junk mail folder if you cannot find in the e-mail box.

In case you purchase goods directly from our website, you can cancel the order and get your deposit back within 7 days after placing an order. You also can cancel the order after 7 days, but deposit won't be returned to your account.

If customer does not pay the balance within 3 months, the order will be cancel and the deposit will not be refunded.

We ship worldwide normally but may not be able to deliver to certain countries due to license or product's battery issues. To make sure, please check out for the product on our website and the shipping fee will show up if we can ship.

All orders are mostly dispatched via EMS, SF Express or similar carrier companies. Unfortunately, you will not be able to select your carrier company. We apologize for the inconvenience.

Customs fee and importing tax are not included in the total amount of your order. There are different customs fee and importing tax in each country so please inquire to your country's customs office.

Please contact csteam@blitzway.com to follow up the case.

Once your order is shipped, you will get an e-mail with the tracking number.

No. You can order with non-member but you can earn rewards points if you register and order. Moreover, you may get some benefits such as newsletters about new products.

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Please check our website and social media for the updates on our new products.
You can receive the latest news if you follow our social media account:
-Facebook: https://www.facebook.com/blitzway.official/
-Instagram: https://www.instagram.com/blitzway/
-Youtube: https://www.youtube.com/@Blitzway
-Weibo: https://weibo.com/Blitzway?refer_flag=1001175010_

Please contact csteam@blitzway.com if you have any question.

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