Free repair and replacement will be provided within 30 days after purchasing.
In case you purchase goods directly from Blitzway’s website, please contact our After-Sales service team via csteam@blitzway.com with the photos of defective parts and the order number.
In case you purchase goods from a retailer, we suggest you to contact the retailer from which you purchased the item.
Then, they can assist you with replacement or refund according to our policy. (Reference to replacement and refund policy)

We are sorry to inform you that we do not sell replacement parts separately.

After-Sales services will only be provided for first-hand purchase via official channels, and are not applicable for purchase on online auction sites or unofficial channels.
We do not provide any After Sales services for the goods that are parallel imported, second-hand or refurbished.

You will receive the confirmation e-mail for pre-order within 1 week after purchase. We suggest you to check the junk mail folder if you cannot find in the e-mail box.

Refunds are available if the cancellation is made within 7 days of the order date.

For more detailed information about order cancellations, please contact us via email.

csteam@blitzway.com

Please contact csteam@blitzway.com to follow up the case.

Once your order is shipped, you will get an e-mail with the tracking number.

Every Blitzway product comes with a separate QR certificate featuring a “Hidden Tag” for verifying authenticity.

Follow the included Hidden Tag usage guidelines to verify the authenticity of your product.

Guest checkout is available, but register for exclusive perks, including special offers and newsletters with your purchase.

Please check our website and social media for the updates on our new products.
You can receive the latest news if you follow our social media account:
-Facebook: https://www.facebook.com/blitzway.official/
-Instagram: https://www.instagram.com/blitzway/
-Youtube: https://www.youtube.com/@Blitzway
-Weibo: https://weibo.com/Blitzway?refer_flag=1001175010_

Please contact csteam@blitzway.com if you have any question.